Refund Policy

1. Free Trial / Previews

Before purchasing a paid plan, users are encouraged to explore Looca’s free trial or demo features (if available). This allows you to test our platform and ensure it fits your needs before committing to a subscription.

2. Eligibility for Refunds

Because Looca is a digital, subscription-based service, we generally do not issue refunds after a subscription has been activated or renewed. However, refunds may be considered in the following situations:

• You were charged by mistake or experienced a duplicate payment.
• You were unable to use the tool due to a verified technical issue on our side that our support team could not resolve within a reasonable time.
• You cancel your subscription within 7 days of purchase and have not significantly used the tool (e.g., generated more than a few designs).

3. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at support@looca.app with the following details:

• Your account email
• Transaction ID or payment receipt
• A short explanation of the issue

Important: Refund requests must be submitted within 14 days of the original charge.

4. Subscriptions and Cancellations

All subscriptions automatically renew unless canceled before the renewal date. You can cancel your subscription at any time from your account settings to avoid future charges.

Canceling your subscription stops future payments but does not automatically issue a refund for the current billing period.

5. Exceptions

Refunds will not be granted for:

• Change of mind after significant use.
• Inability to achieve specific results not guaranteed by Looca (e.g., specific traffic increases).
• Issues caused by third-party integrations, unsupported browsers, or user error.